Troubleshoot issues when you lot sign up for a new account in the Azure portal

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  • 5 minutes to read

Y'all may feel an outcome when you lot endeavour to sign upwardly for a new business relationship in the Microsoft Azure portal. This short guide will walk you through the sign-up process and discuss some common problems at each step.

Before you begin

Before beginning sign-upward, verify the following:

  • The information for your Azure profile (including contact electronic mail address, street accost, and phone number) is correct.
  • Your credit card information is right.
  • You don't already have a Microsoft account that has the same data.

Guided walkthrough of Azure sign-up

The Azure sign-upwardly feel consists of 4 sections:

  • About you
  • Identity verification by phone
  • Identity verification by card
  • Agreement

This walkthrough provides examples of the right information to sign upwards for an Azure account. Each department likewise contains some common issues and how to resolve them.

About you lot

When you initially sign upwards for Azure, y'all have to provide some information nearly yourself, including:

  • Your state or region
  • First name
  • Last name
  • Email address
  • Phone number
  • Credit card information

Common issues and solutions

You meet the bulletin "We cannot proceed with sign-up due to an issue with your account. Please contact billing support"

To resolve this mistake, follow these steps:

  1. Sign in to the Microsoft account centre.
  2. At the top of the page, select Your info.
  3. Verify that your billing and shipping details are are completed and valid.
  4. When you sign up for the Azure subscription, verify that the billing accost for the credit menu registration matches your bank records.

If you continue to receive the message, try to sign up past using a different browser.

How about InPrivate browsing?

Free trial is not bachelor

Have you used an Azure subscription in the by? The Azure Terms of Employ agreement limits free trial activation only for a user that'due south new to Azure. If y'all have had whatsoever other type of Azure subscription, y'all tin can't activate a costless trial. Consider signing up for a Pay-As-You-Get subscription.

Y'all encounter the bulletin 'You are not eligible for an Azure subscription'

To resolve this issue, double-bank check whether the following items are true:

  • The data that you lot provided for your Azure account profile (including contact electronic mail accost, street address, and telephone number) is correct.
  • The credit card information is correct.
  • Yous don't already have a Microsoft account that uses the same data.

You lot meet the message 'Your current account blazon is non supported'

This issue can occur if the business relationship is registered in an unmanaged Azure AD directory, and it is not in your organization's Azure Ad directory. To resolve this issue, sign up the Azure account by using some other account, or take over the unmanaged Ad directory. For more information, see Take over an unmanaged directory as administrator in Azure Active Directory.

Identity verification by phone

Identity verification by phone

When you lot get the text message or telephone phone call, enter the code that you receive in the text box.

Mutual bug and solutions

No verification text message or phone telephone call

Although the sign-upwards verification process is typically quick, it may have upwardly to iv minutes for a verification code to exist delivered.

Hither are some additional tips:

  • You lot tin can use whatever phone number for verification as long every bit it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.
    • A Voice-over-IP (VoiP) phone number can't be used for the telephone verification procedure.
    • Check that your phone can receive calls or SMS messages from a U.s.a.-based telephone number.
  • Double-check the phone number that yous enter, including the country code that you select in the drib-down menu.
  • If your telephone doesn't receive text messages (SMS), attempt the Telephone call me option.

Identity verification by card

Identity verification by card

Common issues and solutions

Credit carte declined or not accepted

Virtual or pre-paid credit or debit cards aren't accepted as payment for Azure subscriptions. To see what else may cause your card to be declined, see Troubleshoot a declined bill of fare at Azure sign-up.

Credit bill of fare form doesn't support my billing address

Your billing address must exist in the state that you select in the About you section. Verify that you accept selected the correct country.

Progress bar hangs in identity verification past card department

To complete the identity verification by carte, third-party cookies must be immune for your browser.

Apply the following steps to update your browser's cookie settings.

  1. Update the cookie settings.

    • If you're using Chrome:

      • Select Settings > Evidence advanced settings > Privacy > Content settings. Clear Block 3rd-party cookies and site data.

    • If you're using Microsoft Edge:

      • Select Settings > View advanced settings > Cookies > Don't block cookies.

  2. Refresh the Azure sign-up page and bank check whether the problem is resolved.

  3. If the refresh didn't resolve the event, then exit and restart the browser, and endeavor again.

I saw a charge on my free trial business relationship

You lot may meet a small, temporary verification hold on your credit card account after you sign upwards. This hold is removed inside three to five days. If you lot are worried about managing costs, read more almost Analyzing unexpected charges.

Agreement

Complete the Agreement.

Other issues

Can't actuate Azure benefit programme like Visual Studio, BizSpark, BizSparkPlus, or MPN

Cheque that you're using the correct sign-in credentials. So, check the benefit plan and verify that you're eligible.

  • Visual Studio
    • Verify your eligibility condition on your Visual Studio account page.
    • If you lot can't verify your condition, contact Visual Studio Subscription Back up.
  • Microsoft for Startups
    • Sign in to the Microsoft for Startups portal to verify your eligibility status for Microsoft for Startups.
    • If you can't verify your status, y'all can get assist on the Microsoft for Startups forums.
  • MPN
    • Sign in to the MPN portal to verify your eligibility status. If you have the appropriate Cloud Platform Competencies, you lot may exist eligible for boosted benefits.
    • If you tin't verify your status, contact MPN Back up.

Can't activate new Azure In Open subscription

To create an Azure In Open subscription, you must have a valid Online Service Activation (OSA) key that has at least one Azure In Open token associated with it. If you don't have an OSA key, contact one of the Microsoft Partners that are listed in Microsoft Pinpoint.

Additional help resource

Other troubleshooting articles for Azure Billing and Subscriptions

  • Declined card
  • Subscription sign-in issues
  • No subscriptions establish
  • Enterprise toll view disabled

If you have questions or need help, create a support asking.

Next steps

  • Read the Price Direction and Billing documentation